What does "active listening" require from police officers?

Active listening requires police officers to fully concentrate and understand the message being conveyed by the speaker. This involves engaging with the person speaking, not just hearing their words, but also processing the information to grasp the underlying emotions and context. Active listening is essential in law enforcement, as it fosters better communication, builds rapport with the community, and enables officers to respond more effectively to the needs of individuals they interact with.

This skill goes beyond mere hearing; it encompasses paying attention to non-verbal cues, asking clarification questions, and summing up what has been said to confirm understanding. Such an approach helps ensure that officers are accurately interpreting the concerns of the public, which can lead to more effective resolutions and enhanced community trust.